When the iPhone 5S and iPhone 5C of Apple Inc were rolled out last September, they did not come as flawless as we expected. Some consumers had an issue with a cracked screen while others had a problematic battery in their devices. It was a little disappointing but, a few weeks ago, the company announced that it already started reaching out to their loyal customers who needs a fix in their malfunctioning mobile phones. However, in a recent news, it looks like Apple is taking a step forward in improving its customer care.
Cracked Display Screens
Rather than letting the customers pay for replacement services of the entire handset that they will avail for their iPhone 5S and 5C, Apple Inc may decide to just replace the cracked screen with a new one. At present, official Apple Stores can only provide customers who are experiencing this problem with a refurbished device as a replacement. But according to a reliable source, it seems that the iPhone manufacturer is planning on launching “in-store repair and replacement services” which will permit its employees to swap and change flawed screens of their devices. This means that rather than spending time and energy in providing backup, syncing and setting up the new replacement units, staff members of an Apple Store can just replace the screen with a new one. Essentially, customers will just have to wait at least one hour for it to finish.
Cost And Other Details
If the consumer opted for a replacement of the screen, they have to pay $149 – which may or may not be affordable for some people. On the other hand, there is an additional news that staff members of an Apple Store can also replace a variety of other iPhone components in terms of its hardware. This will include home buttons, rear camera, vibrating motor, speakers and also batteries. Unfortunately, the TouchID button which has incorporated sapphire crystals is still not possible to replace these days. We are hoping that it can be done in the future since we all know how difficult it is when our mobile phones are starting to glitch.
Battery And Home Buttons
In terms of the battery, Apple Inc reported before that it unintentionally released at least a thousand handsets of iPhone with battery problems. Now, owners of iPhone without warranty will have to pay $79 for a replacement of the hardware while the home button for 5C will have to cost $29. Unfortunately, if you don’t live in the United States, you should expect to pay higher prices than these.
Apart from the customer services, the in-store repair will also cater trade-in but only for European stores. Consumers can swap their old iPhones for a discount that they can use to buy the new one.