Motorola Moto X special offers will be back again on Wednesday and Monday; CEO apologizes to consumers

David Parker December 3, 2013 1

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If you missed out on the special offers for the Motorola Moto X that were supposed to be available on Cyber Monday, you can get the offers in the coming days. Motorola has officially announced that the company will be making those offers available on Wednesday and Monday.

On Cyber Monday, Motorola was supposed to offer the Motorola Moto X for a discounted price of $349.99, that too without any kind of contract or agreement. This definitely was a great plan and the company expected a lot of consumers to take advantage of it. On the other hand, Motorola was expecting great sales that would boost the overall moral of the company and shoot up the sales of Moto X devices.

But none of that happened, because the day on which the Moto X went on sale, the site had a number of problems! Since a number of consumers (and yes, we mean a ‘lot of consumers’) were trying to access the site and place orders at the same time, the site was not able to handle the load and eventually did not allow any of the consumers to place an order.

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But Motorola has learned from this mistake and wants to compensate in the best possible way. So the company has decided to put up this sale again on Wednesday, the 4th of December on their website as well as on the following Monday, the 9th of December. On these two days, the 16GB version of the Motorola Moto X will be available for $349.99 whereas the 32GB version will be available for $399.99. Both these prices are for the SIM-free and unlocked version of Moto X.

So if you were trying to buy the Moto X on Cyber Monday but were not able to, then you now have two more days to avail the offer! So are you looking forward to giving it another try, or have you decided to go for some other smartphone? Let us know what you feel and what your plans are in the comments section below.

And by the way, if you are interested in the apology, we have the details here for you. Dennis Woodside, the CEO of Motorola was kind enough to explain the situation to consumers. He apologized for the problems that surfaced and explained some of the reasons as well. If you are interested in reading what he said, we have his words here for you. Go ahead and check it out:

We owe you an apology.
I want to apologize to our customers and fans for the issues we experienced on our website with our Cyber Monday promotion. I want you to understand what happened, and what we are doing to rectify the situation.

First, we misjudged the overwhelming consumer demand for Moto X, which was far greater than we expected.

Second, our pre-sale site testing was not sufficiently extensive. Testing failed to reveal weaknesses caused by large volumes of concurrent orders flowing through the MotoMaker customization engine.

Thus, when we opened the promotion this morning, an extraordinary spike in concurrent orders caused our website to go down. We couldn’t fulfill orders. The site became unstable. While some orders were filled, many customers tried all day to place their orders, unsuccessfully. Customers were left frustrated.

We have since found a solution that we believe addresses the concurrent order issue. Motorolans are hard at work right now, implementing that solution.

Here is what we are going to do: Starting at 12 pm EST/9 am PST this Wednesday, we will relaunch the $349 promotion. To help make up for this major inconvenience to shoppers, we will also add an additional promotional day on Monday, December 9. We will double the quantity of phones available, while supplies last, to allow as many people as possible to take advantage of the promotion. We’re also extending the 30% off offer on accessories to these two days.

Please note that MotoMaker.com will open up for regular business tomorrow (Tuesday, December 3). We will stay the course on our regular sales as we restore our promotional prices for Wednesday and Monday.

Stay tuned to our Twitter, G+ and Facebook pages for more updates. We understand people want frequent communications from us so we will do a better job at keeping you informed.

On behalf of all Motorolans, I apologize for what occurred today. I appreciate your understanding as we get this fixed in time for Wednesday and Monday.”

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One Comment »

  1. rogue  December 4, 2013 at 12:46 am - Reply

    nice speech..

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